Salesforce Solution Owner

Employment Type: Full-Time / Direct Hire

Workplace Type: Remote

Location: Los Angeles, CA / Remote

Industry: Entertainment Providers

Compensation: $130,000 - $140,000

JOB SUMMARY:

As a Salesforce Solution Owner, you will be the main liaison between business teams and IT teams for our Salesforce instance. Our highly customized Salesforce instance acts as a central system that serves the end-to-end needs of the Industry Professionals that we serve. To ensure success in this role, you should be familiar with Salesforce Service and Experience cloud. You will work with a team of business professionals and technical professionals to deliver best in class functionality on the Salesforce platform.

You will need to be able to own the solutions that meet the business goals of the company through optimized processes and implementations in Salesforce. You will be responsible for understanding our customized environment and the business processes it supports. This includes understanding integrations between Salesforce, our legacy systems, and our Learning Management System, Docebo. You will be managing feature requests and bugs as they are reported to determine feasibility (i.e. requires configuration or development work). You should be comfortable working independently but can also work with internal and external team members to find solutions, overcome roadblocks, and keep multiple projects running smoothly.

KEY DUTIES & RESPONSIBILITIES:

• Be the functional and subject matter authority for our customized Salesforce Service Cloud and Experience Cloud.
• Prioritize and manage incoming business requirements by assessing their value and impact while regularly grooming the backlog.
• Work with business stakeholders to define the product by identifying requirements and thinking critically about what will make it successful; document business processes and user stories that effectively communicate the requirements and that are easily consumed by software development teams or system administrators.
• Understand the Contract Services' strategic direction and apply it to project team specific outcomes.
• Collaborate with engineering teams to define and validate the technical approach, strategy, and deliverables for the project throughout the SDLC.
• Triage and estimate effort at varying levels (e.g. high level, work package level)
• Lead, facilitate, and attend meetings; provide project status reports to management; prepare and deliver client presentations and work products/prototypes.
• Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate and address concerns.
• Undertake special assignments and projects as directed by the Manager of IT Project Management and the Chief Information Officer.

REQUIRED SKILLS & EXPERIENCE:

• Bachelor's degree in business or related field or equivalent experience.
• 5+ years of experience as a Solution Owner or Product Owner.
• 3+ years of experience working with Salesforce Service Cloud and Experience Cloud
• 2+ years of experience with Atlassian JIRA and Confluence
• Experience in a leadership role delivering Salesforce solutions.
• Demonstrated ability to speak to the delivery approach(es) and considerations for different sizes and scales of projects across Experience and Service Cloud.
• Experience serving as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.
• Familiarity with delivery governance and status tracking tools and processes to support oversight and quality assurance on a global project portfolio.

BONUS SKILLS & EXPERIENCE:

• Salesforce Business Analyst Certification.
• Agile certification (Scrum Alliance Certified Scrum Master, Scrum Alliance Certified Product Owner, PMI-ACP)
• Experience in Learning Management Systems such as Docebo
• Experience with Conga Composer and Conga eSignature modules for Salesforce
• Familiarity with the TV/Movie production industry.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.